Is Autopay Down? Live status & outage reports

Service info and troubleshooting

Autopay Website Won't Load at All

Clear your browser cache and cookies first — this fixes the blank page or infinite loading loop in most cases. If that doesn't help, try a different browser or switch from Wi-Fi to mobile data to rule out a local network issue. DNS problems can also block access, so switching to 8.8.8.8 or 1.1.1.1 in your network settings often resolves it quickly.

Login Fails or Account Is Inaccessible

If the personal account rejects your credentials, start with a password reset rather than retrying the same login. Check that your email or phone number is entered exactly as it was registered — extra spaces or wrong country codes cause silent failures. Also make sure your browser isn't blocking cookies, since the session token won't save without them.

Payment Doesn't Go Through

• Verify the card details: expiration date, CVV, and billing address must match what your bank has on file
• Check your card's daily transaction limit — banks often block payments that exceed it without a clear error message
• Disable any browser extensions that interfere with forms, such as ad blockers or script blockers
• Confirm your bank hasn't flagged the transaction as suspicious; a quick call to the bank usually unblocks it instantly

App Freezes Mid-Transaction

Force-close the Autopay app and reopen it before assuming the payment failed. On Android, clear the app cache from settings without uninstalling — this resolves frozen screens without losing your data. On iOS, a full restart of the device fixes persistent UI freezes when a simple relaunch doesn't.

Transfer Gets Stuck in Pending

Pending status that lasts more than 15 minutes usually means the receiving bank is slow to confirm, not that something went wrong on your end. Log out and back in to force a status refresh. If the transfer stays pending past a few hours, contact support with the transaction ID ready — they can trace it faster than any automatic retry.

Mobile App Refuses to Connect

• Make sure the app is updated to the latest version; older builds often lose API compatibility after service updates
• Toggle airplane mode on and off to reset the network stack on your phone
• If you're on mobile data, check that the app has permission to use background data in your system settings

Notifications and Receipts Not Arriving

Email receipts often land in spam when the sender domain changes after a platform update — check your spam folder and whitelist the address. For push notifications, go to your phone's app settings and confirm notifications are enabled both at the system level and inside the app itself. If SMS confirmations aren't coming through, the issue is usually with your carrier's message filtering, and a quick toggle of your SIM or a carrier reset fixes it.