Is Caffeine Down? Live status & outage reports

Service info and troubleshooting

Stream Won't Load or Stays Buffering

Slow or unstable buffering is the most common complaint on live streaming platforms. Before assuming the service is down, check your connection speed — live video typically needs at least 5 Mbps for standard quality and 15+ Mbps for HD. If your speed tests fine but the stream still stutters, try switching video quality manually using the settings icon in the player. Clearing your browser cache or restarting the app often resolves leftover session data that causes playback to freeze mid-stream.

App Crashes on Launch or Mid-Session

If the mobile app closes unexpectedly, the first step is checking whether you're running the latest version. Outdated builds frequently conflict with updated server APIs. Uninstalling and reinstalling the app clears corrupted local data that updates sometimes leave behind. On Android, also check that background app activity isn't being killed by battery optimization settings, which can interrupt live session connections.

Login Fails Despite Correct Credentials

This usually points to one of three things:

• A cached session token that has expired — log out fully, clear app data, and log back in
• A temporary account lock after several failed attempts — wait 15–30 minutes before retrying
• A browser extension or autofill tool inserting incorrect characters into the password field

If none of those apply, try resetting your password through the account recovery flow.

Chat Messages Not Sending

When the chat input accepts your message but nothing appears in the feed, the connection to the messaging service has likely dropped while the video stream itself keeps running. Refreshing the page or rejoining the stream reestablishes the socket connection. If the issue persists across multiple streams, check whether your network blocks WebSocket traffic — some corporate or public Wi-Fi setups do this by default.

Payment Doesn't Go Through

Failed payments during subscription checkout are usually caused by:

• Card issuer blocks on recurring or foreign-currency transactions
• A mismatch between the billing address on file and what your bank has registered
• Session timeout — the checkout page expired before you completed the form

Try a different payment method or contact your bank to confirm the transaction wasn't blocked on their end. If the charge appears as pending but the subscription didn't activate, wait a few hours before contacting support, as processing delays sometimes resolve automatically.

Video Freezes but Audio Continues

This specific symptom — audio running normally while the picture hangs — points to a hardware decoding issue on your device. Disabling hardware acceleration in your browser's settings forces software decoding, which is slower but more compatible. On mobile, closing other video-heavy apps running in the background frees GPU resources and usually clears the freeze within seconds.