Is Camelia Down? Live status & outage reports

Service info and troubleshooting

Camelia Website Won't Load at All

Clear your browser cache and cookies first — this fixes the majority of blank-page or infinite-loading issues. If the site still doesn't respond, try a different browser or switch from Wi-Fi to mobile data. DNS hiccups can also block access: change your DNS to 8.8.8.8 or 1.1.1.1 in network settings and retry.

Login Fails Despite Correct Credentials

Double-check that Caps Lock is off and that you're entering the phone number or email in the exact format the account was registered with. If the password reset email doesn't arrive, check the spam folder and make sure your mailbox isn't full. Waiting a few minutes before retrying can help if the authentication server is temporarily overloaded.

Payment Not Going Through at Checkout

• Confirm your card details are entered correctly, including the expiry date and CVV.
• Check with your bank that online payments and international transactions are enabled.
• Make sure the billing address matches what your bank has on file.
• Try a different card or use an alternative payment method if available.
• Disable any browser extensions that might interfere with the payment form.

Prescription Upload or Photo Won't Send

Mobile browsers sometimes struggle with file uploads over weak connections. Switch to the full app if one is available, or compress the image before uploading. Supported formats are usually JPG and PDF — sending a HEIC or WEBP file will silently fail on many pharmacy platforms. Also verify that the file size is under the stated limit.

Search Returns No Results or Wrong Items

This usually points to a caching issue on the site. Reload the page without cache by pressing Ctrl+Shift+R on desktop. If search still misbehaves, use the category navigation instead to browse products manually. Reporting the broken query through the feedback form helps the team identify index errors faster.

App Freezes During Order Confirmation

Force-close the Camelia app and reopen it. If the freeze repeats at the same step, uninstall and reinstall — corrupted local data is a common culprit after app updates. Make sure your device OS is up to date, since older system versions sometimes conflict with newer app builds.

Order Status Page Doesn't Update

The status tracker relies on real-time server sync. If it's stuck, a hard refresh usually pulls the latest data. If the page still shows an outdated status after several hours, contact support directly — the issue may be on the logistics integration side rather than your device.