Is EAIS Down? Live status & outage reports

Service info and troubleshooting

Login Page Won't Load at All

If the EAIS portal doesn't open, start with the basics: clear your browser cache and cookies, then try a hard reload. Chromium-based browsers sometimes cache a broken session state and keep serving it. If the page still doesn't respond, test from a different browser or device. DNS issues can also block access — switching to a public DNS server like 1.1.1.1 often resolves it without touching anything else.

Session Expires Too Quickly

The system logs users out after a short period of inactivity. If you're filling in document metadata or uploading files, the session can time out before you finish. Work in shorter steps and save drafts frequently. Keeping the tab active by occasionally moving through the interface helps maintain the session longer.

Document Upload Fails Midway

• Check that the file format matches what the system accepts — PDF/A is typically required for archival submissions
• File size limits apply; split large packages into smaller batches
• Unstable connections are a common cause; use a wired connection if possible
• Disable browser extensions that intercept downloads or modify requests, as they can interfere with multipart uploads

Search Returns No Results

When the internal search produces nothing or behaves inconsistently, the issue is usually input formatting. The system is strict about date formats, identifier structure, and character encoding. Avoid copy-pasting values from other documents since hidden characters can break the query. Type search terms manually and use the exact format shown in field hints.

Interface Freezes During Navigation

This typically happens when the browser runs low on memory after extended use. Closing unused tabs and reloading the EAIS session resolves it in most cases. If freezing is frequent, check whether your browser is up to date — older versions struggle with the document viewer component.

Uploaded Files Not Visible After Saving

• Wait a minute and refresh; indexing can take time after submission
• Log out and back in to force a session refresh
• Confirm the upload actually completed by checking the status indicator before closing the tab

Email Notifications Not Arriving

The system sends confirmations and status updates via email. If messages aren't coming through, check your spam folder first. Add the sending domain to your trusted senders list. Corporate mail servers with strict filtering policies often silently block automated messages from government systems — contact your IT administrator to whitelist the sender address.