Is Elering Down? Live status & outage reports

Service info and troubleshooting

Elering Website Won't Load at All

If the Elering website refuses to open, start with the basics: clear your browser cache and cookies, then try a hard reload with Ctrl+Shift+R. If that doesn't help, switch to a different browser entirely — Chromium-based browsers sometimes handle the site better than Firefox. Check whether the issue is specific to your device by opening the page on a phone using mobile data instead of Wi-Fi.

Personal Account Login Keeps Failing

Authentication failures are usually tied to one of three things: expired session cookies, a mismatch between your ID-card reader driver version and the browser extension, or a temporary issue on the identity provider side. Remove and reinsert your ID card, restart the DigiDoc browser plugin, and make sure the Smart-ID or Mobile-ID app on your phone is up to date. If the error message mentions an invalid certificate, your card may need renewal at a service point.

Data or Graphs Not Displaying Correctly

• Disable all browser extensions, especially ad blockers and script managers, since they frequently block the dynamic chart libraries the portal uses.
• Check your system clock — a time offset of more than a few minutes can break the secure data requests.
• If consumption graphs load partially, zoom out the time range and reload; very large datasets sometimes time out mid-transfer.
• Switching from a metered mobile connection to a stable broadband line usually resolves incomplete data rendering.

Portal Interface Freezes Mid-Session

A frozen interface mid-session is almost always a memory issue in the browser tab. The Elering portal loads real-time grid data continuously, which can exhaust available RAM on older machines. Close unnecessary tabs, or try the session in a private window with a clean memory state. If the freeze happens specifically when switching between metering points, force-refreshing the page and navigating directly to the target section is faster than waiting for the UI to recover on its own.

Meter Data Submission Fails

If submitting manual meter readings returns an error or silently drops your input, the form likely expects a specific decimal separator — use a comma rather than a period. Also confirm the reading value doesn't exceed the logical range the system expects for your meter type; an unusually high jump from the previous value triggers a validation block that won't always display a clear error message.

Slow Response Times on the Portal

High latency on the portal is usually a local network problem rather than server load. Run a quick ping to a reliable external host to check your baseline. If general browsing is fine but the portal specifically crawls, your ISP's routing to the service's servers may be suboptimal during peak hours — early morning or late evening access tends to be noticeably faster.