Is Korto Down? Live status & outage reports

Service info and troubleshooting

Korto App Won't Open or Load

If the mobile app freezes on launch or shows a blank screen, start with the basics: force-close it, clear the cache in your device settings, then reopen. If that doesn't help, uninstall and reinstall the latest version from the app store. Make sure your OS version meets the minimum requirements listed on the official site.

Personal Account Login Fails

Wrong credentials are the obvious culprit, but not always the real one. If you're sure the password is correct and still get an error, try resetting it via the email linked to your account. Also check that cookies are enabled in your browser and that you're not using an outdated browser version — Chromium-based browsers at current versions work most reliably.

Payment Won't Go Through

• Check that your card has sufficient funds and that online payments are enabled by your bank
• Some banks block recurring or unfamiliar service providers by default — contact your bank to whitelist the payment
• Try a different card or payment method if the option is available
• If the error appears after entering card details, disable any browser extensions that might interfere with payment forms

HOA Documents or Files Don't Load

PDF reports, receipts, and other documents sometimes fail to display inside the interface. This usually happens due to a slow connection or a browser that blocks pop-ups and file previews. Allow pop-ups for the site domain, or try downloading the file directly instead of previewing it inline.

Notifications and Messages Not Arriving

• Verify that push notifications are enabled for the app in your device system settings
• Check your spam or junk folder for email notifications
• If messages sent to residents aren't being delivered, confirm that contact details in the system are up to date

Interface Frozen or Buttons Unresponsive

A hard refresh usually clears this. On most browsers, Ctrl+Shift+R forces a full reload without using cached files. If the problem persists across sessions, the issue may be on the server side — wait a few minutes and try again.

Server Unavailability or Slow Response

During peak hours or after a service update, response times can spike noticeably. If pages time out consistently, check your own connection speed first. A quick test on any other site tells you whether the bottleneck is local. If your connection is fine but the service remains unreachable for more than 15–20 minutes, it's a platform-side outage — the only practical step is to wait and retry later.