Where most complaints about this service are coming from, over the last 24 hours.
Shows where the service URL was unreachable during the detected outage periods. Percentages indicate the share of failed checks from monitoring locations in each country.
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If the LHV mobile app freezes on launch or closes immediately, start by force-closing it and reopening. If that doesn't help, clear the app cache in your phone settings. Outdated versions often cause instability, so check the App Store or Google Play for a pending update. On older Android devices, clearing stored data and reinstalling usually resolves persistent crashes.
Authentication errors are often caused by incorrect credentials or an expired session. Double-check your username and password, paying attention to caps lock. If you use a PIN or biometric login and it stops working after a phone update, disable and re-enable biometrics in the app settings. For web access, try a different browser or clear cookies and cached files, as stale browser data frequently blocks the login flow.
When the site is unreachable, first rule out your own connection by opening another banking or financial site. If only LHV fails, try switching from Wi-Fi to mobile data or vice versa. DNS issues can silently block specific domains — changing your DNS to 8.8.8.8 or 1.1.1.1 often fixes this without any other changes needed.
Sluggish interface or delayed transaction confirmation usually points to network congestion. Run a quick speed test to verify your connection isn't throttled. If speeds look fine but the service still lags, the issue may be on the server side during peak hours — waiting a few minutes and retrying typically resolves it.
A declined card doesn't always mean a bank-side block. Verify that internet payments are enabled for your card in the app settings. If the transaction was in a foreign currency, confirm that cross-border payments are active. For repeated declines with no clear reason, contacting LHV support directly is the fastest path to identifying whether a security rule triggered the block.