Is E. paslaugos Vilnius Down? Live status & outage reports

Service info and troubleshooting

VMSA Portal Won't Load at All

Clear your browser cache and cookies, then try reloading. If the page still doesn't appear, switch to a different browser — Chromium-based browsers tend to work most reliably with Lithuanian municipal portals. Check whether your DNS is resolving correctly by trying to open any other site. If nothing loads, the issue is on your network side, not the service itself.

Login Fails or Loops Back to Start

This usually happens when session cookies are blocked. Make sure your browser accepts third-party cookies from the domain. If you use strict privacy extensions, temporarily disable them. Also confirm your El. valdžios vartai credentials are current — VMSA uses federated login, so an expired or locked identity provider account will block access even if your password looks correct.

Submitted Form Returns an Error

Try submitting the form in a private browsing window to rule out extension conflicts. If the error message mentions a timeout, your internet connection likely dropped mid-request. A wired connection or a stable Wi-Fi signal reduces this risk. If the form resets entirely after the error, copy your input to a text editor first before resubmitting.

Payment Doesn't Go Through

• Confirm your bank's 3D Secure confirmation is working — open your banking app before initiating payment to make sure it's responsive.
• Check that pop-ups are allowed in your browser, since the payment redirect often opens a new window.
• If the transaction stays in a pending state for more than 10 minutes, check your bank statement before retrying to avoid a double charge.
• Try a different payment card or switch to the bank link payment option if available.

Mobile App Freezes or Won't Respond

Force-close the app and reopen it. If the interface stays frozen after that, clear the app cache through your phone's storage settings without uninstalling. Outdated app versions frequently cause rendering issues — check whether an update is pending in the app store. On Android, disabling battery optimization for the app can also prevent background session drops.

Documents or Files Fail to Upload

The portal enforces strict file size and format limits. PDF files generally work best; scanned images should be under 5 MB per file. If an upload silently fails with no error shown, check your connection speed — slow uploads on mobile data often time out before completing. Switching to Wi-Fi usually resolves this immediately.

Notifications and Messages Not Arriving

Check your registered email address in the profile settings and confirm it hasn't changed. Look in the spam folder, since automated messages from municipal systems are frequently filtered. For in-app notifications, make sure the app has permission to send notifications in your phone's system settings.