Is VMI Down? Live status & outage reports

Service info and troubleshooting

VMI Personal Account Won't Load

If the EDS (Electronic Declaration System) portal refuses to open, start with the basics: clear your browser cache and cookies, then try a hard reload. Chrome and Edge tend to accumulate stale session data that blocks the login page from rendering. If the page still hangs, switch to a different browser entirely — Firefox usually handles the portal well. Also check that your system clock is accurate; certificate validation fails silently when the local time is off by more than a few minutes.

Login Fails Despite Correct Credentials

This usually comes down to one of three things:

• Your Smart-ID or Mobile ID app has lost its certificate — re-register the device through your bank or the identity provider
• The session token from a previous login is still cached — log out properly, clear site data, and try again
• Your bank's authentication service is temporarily down — wait 10–15 minutes and retry, as the issue is outside VMI's control

Electronic Signature Not Accepted

When submitting declarations, the signing step can silently fail if your qualified certificate has expired or if the browser extension for smart card readers isn't running. Open your operating system's certificate manager and verify the validity dates. On Windows, the SC reader driver sometimes needs a reinstall after OS updates. Make sure the browser extension is enabled and not blocked by antivirus software.

Submitted Declaration Shows No Confirmation

The system occasionally accepts a form but delays the confirmation email by several hours. Before resubmitting, log back into your account and check the submissions history section — duplicate filings create reconciliation problems that take weeks to sort out. If the record appears there, the declaration went through regardless of whether you received an email.

Payment Through ePay Not Going Through

• Verify your bank allows payments to state institutions — some accounts have category-level blocks
• Check that the reference number is entered exactly as shown; even a single digit error routes the payment incorrectly
• If paying by card, confirm the card supports 3D Secure authentication, which the gateway requires

Mobile App Freezes on Document Upload

The iOS and Android apps struggle with files above 5 MB. Compress PDF scans before attaching, or use a scanning app that reduces output size automatically. If the upload progress bar stalls at a fixed percentage, kill the app completely, reconnect to Wi-Fi, and retry — the app does not resume interrupted uploads.

Search Returns No Results in the Portal

The internal document search indexes are rebuilt periodically, so queries run right after a system update may return nothing. Narrow your search by date range rather than keywords, and avoid special characters in the search field — they break the query parser without showing an error message.